Anambra HOS Warns Retirees Against Middlemen in Benefits Processing
The Anambra State Head of Civil Service, Ngozi Anuli Iwouno, has warned retiring public servants against engaging middlemen or unauthorized agents who claim they can fast track the processing of retirement benefits.
In a circular issued on July 1, 2026, Iwouno raised concerns over reports of fraudsters exploiting intending retirees and noted that incomplete retirement documentation has also contributed to delays in processing benefits.
She directed officers approaching retirement to ensure their files contain all required documents, including bank statements covering the last three months before retirement and functional telephone numbers for easy communication.
The Head of Civil Service advised retirees to verify that all necessary documents have been submitted before forwarding their retirement files for processing.
She emphasized that the processing of retirement benefits is an official government responsibility and does not require payment of money, gratification or inducement to any staff member, agent or intermediary.
Iwouno urged retirees and pensioners to report any pension official or middleman demanding money to facilitate retirement benefits through the government hotline, 09070115759.
She also directed officers whose retirement files remain unattended in the Pension Department for more than five working days to report the matter directly to the Office of the Head of Civil Service with details of their submission.
The circular further instructed Accounting Officers, Directors of Administration, Heads of Departments and Pension Desk Officers to ensure the directive is widely circulated and strictly implemented across Ministries, Departments and Agencies.
Iwouno reaffirmed the Anambra State Government’s commitment to a transparent, efficient and timely retirement benefits system, assuring retiring officers of continued reforms aimed at improving service delivery.
